Interactive kiosks have become an integral part of modern business environments, offering organisations an efficient and engaging way to interact with customers, clients, and employees. As more businesses seek to keep up with the times, it is vital to consider various key factors to ensure that the interactive kiosks they’ve chosen align with their needs and objectives. In this article, we will explore five crucial considerations that your organisation should bear in mind when choosing one.

The Interactive Technology of the Kiosk

The heart of any interactive kiosk lies in its technology. Different kiosks employ various features, such as interactive touch screens, gesture recognition, voice commands, and more. To pick out the most suitable option, you are encouraged to take the time to assess and evaluate what your business requires.

For instance, if your business anticipates a high volume of users with diverse technology literacy, it might be more effective to opt for user-friendly interactive touch screens. On the other hand, if you’re looking to create a more immersive and futuristic experience, then kiosks with advanced features like gesture recognition could prove a more viable option. Either way, it is important to match the practicality and user-friendliness of your desired interactive technologies with your target audience to ensure a smooth and positive experience.

Form Factor

The physical design and form factor of an interactive kiosk also play a crucial role in determining its suitability for your business environment. This includes aspects such as size, shape, and overall aesthetics. On your part, you may want to consider factors like available space, foot traffic, and the surrounding design and decor.

For example, if your business is in a retail setting with limited floor space, a compact and sleek interactive kiosk might be more practical. Conversely, if you have a spacious and high-traffic area, then a larger, more eye-catching design could attract more attention. Ultimately, the form factor of the interactive kiosk should help fulfil the intended purpose of getting one in the first place.

Display Size and Orientation

The display size and orientation of an interactive kiosk are also pivotal factors that could directly impact user engagement. Naturally, it should be chosen based on the type of content you wish to display, and the distance from which users will interact with the kiosk. Larger displays may be more suitable for interactive advertising or informational content, while smaller displays should suffice for single transactions.

Additionally, businesses need to consider the orientation of the display—whether it’s landscape or portrait. The choice depends on the content and the nature of the interaction. For instance, a portrait orientation might be ideal for wayfinding or directory kiosks, while a landscape display might be better suited for interactive advertising or informational content. Some interactive kiosks also come with smaller displays designed for basic transactions.

System OS

The most aesthetically pleasing information kiosk in the world would be rendered useless without a solid operating system (OS) to back it up. The OS is often a determining factor when it comes to functionality, security, and compatibility with other systems. We recommend choosing an OS that is not only compatible with current applications, but is also scalable for future upgrades. Common operating systems for interactive kiosks include Windows, Android, and Linux.

Additionally, the security features of the chosen OS should be aligned with the sensitivity of the data and transactions processed through the interactive kiosk. 

Technical Support

When it comes to handling complex technology, having reliable aftercare is just as important as choosing the right product. Effective technical support is a key aspect of ensuring that your interactive kiosks run smoothly and are well-maintained. With that in mind, you should consider the availability and responsiveness of technical support services provided by the kiosk manufacturer or supplier.

Having a reliable technical support system helps minimize downtime and address issues promptly.

Lastly, before you finalise a purchase, make sure to enquire about the warranty, service level agreements, and the availability of software updates. Reputable suppliers like Zodiac with a proven track record for excellent technical support could significantly contribute to the long-term success and reliability of your interactive kiosk.

Here at Zodiac, e have the tools you need to elevate your customer and client experience through cutting-edge technology, from interactive vending machines to interactive kiosks. Embrace the future and help your business stand out today. 

To learn more about our products, please contact us.